Web Site Functionality and Systems

Adding functionality to your web site changes your site from a source of information to a fluid medium for interacting with your users providing services and promoting related products and services matched to the users requirements.

Most systems from Net Affectors fit into one of three categories:

Customer and User analysis

Net Affectors can create background systems that react to your users requests, identifying the areas of your organisation that are of interest, this information can then be used to dynamically promote other relevant products or services to your user. The information about your users is also used to identify and address the weak and strong areas of your web sites structure, design and online promotion.

Customer support and relationship management (CRM)

Customer relationship management has been the recent buzz phrase of the Internet. In English this means providing your users with more than a way of purchasing your products, it's providing a support program and contact facilities to enable your users to quickly and effectively find the answers to any questions.

Using the latest Internet technology Net Affectors can provide your web site with user support, providing answers to their questions with the maximum of ease.

Offer your users access to instant call back technical help, or an online chat room where they can talk direct with your support staff. With the development of a product or service knowledge base your users can be guided through online search systems to identify their own problems and find a step by step guide to the solution, thus minimising the load on your support team and increasing the availability of your user support.

User and administration functions

User systems enable your web site to provide functionality. These systems are hand crafted to your business needs and offer a wide and flexible range of services. Anything from simply amending personal Name and Address details to complete online ordering systems that reorder stock from the relevant suppliers and provide order tracking and progress reports.

Administration functions are used for editing and reviewing the information provided by your web site. Various administration levels can be implemented to allow the relevant members of your team access to your information and administration systems.

For further information or to discuss adding functionality to your web site please complete our contact form or call: +44 (0)870 9220391